Who We Are
Law Firm Support Solutions (“LFSS”) provides specialized legal technology, digital marketing, and consulting services exclusively to licensed attorneys and law firms in Indiana. We do not provide services or advice to the general public. All services and engagements are conducted in strict compliance with the Indiana Rules of Professional Conduct (IRPC), including obligations regarding client confidentiality (Rule 1.6) and competent representation (Rule 1.1).
Comments and Public Interactions
Comments submitted on this site are primarily intended for attorney clients or registered users. Information collected in comment forms may include name, firm, email, and IP address for spam detection and security purposes. LFSS retains comments solely for operational, analytical, and security purposes and does not disclose attorney identities, engagement details, or strategy information without express consent in accordance with IRPC 1.6.
Media and Image Uploads
If you submit images to the site, refrain from including embedded location data (EXIF GPS). Any media uploaded may be accessible to authorized users for engagement purposes. LFSS stores such media securely with access restricted to personnel necessary for operational and analytic purposes, consistent with best practices for attorney-client confidentiality.
Cookies and Tracking
LFSS utilizes cookies and analytics to optimize website performance and monitor engagement for attorney clients. Types of tracking include:
- Session cookies for maintaining login and form session integrity.
- Persistent cookies for returning users who opt-in to convenience features.
- Analytics tools (e.g., Google Analytics or Matomo) for aggregate, anonymized reporting on site usage.
- Lead capture tracking to monitor form submissions for legitimate business inquiries.
All analytics data is anonymized and aggregated to prevent disclosure of specific attorney client information. Cookies can be managed or deleted via browser settings without affecting essential website functionality.
Embedded Content from Third-Party Sources
LFSS may include embedded content (videos, articles, or interactive elements) from trusted third-party sources. These elements operate under the third party’s privacy policy. LFSS does not control third-party collection mechanisms, but ensures that no attorney-identifying data is transmitted without consent.
Data Sharing
LFSS does not share personally identifiable information, engagement details, or client strategies with any third party without explicit, documented consent, consistent with IRPC 1.6. Data may be transmitted to third-party providers strictly for operational purposes (e.g., hosting, analytics, form processing) under contractual confidentiality agreements and security obligations.
Data Retention
LFSS retains form submissions, comments, and engagement information for the duration necessary to fulfill operational, ethical, or regulatory requirements. Comment metadata and lead submissions are retained indefinitely to ensure continuity of client interactions, spam detection, and engagement tracking. Sensitive client data is encrypted at rest and in transit, with access limited to authorized LFSS personnel only.
Attorney Rights Over Data
Registered attorney clients may request an export of all personal or engagement data LFSS maintains. Requests for deletion or correction may be submitted and will be honored to the extent consistent with legal or ethical retention obligations, including compliance with IRPC 1.6 and applicable Indiana statutes.
Data Security Measures
LFSS implements administrative, technical, and physical safeguards to protect attorney client information. Measures include:
- Encrypted storage for all sensitive data, both at rest and in transit.
- Role-based access control limiting personnel exposure to confidential data.
- Regular security audits and vulnerability assessments.
- Use of secure, HTTPS-encrypted communications for all web forms and interactions.
Confidentiality and Exclusivity
LFSS operates under strict confidentiality. We do not disclose client identities, case details, or engagement outcomes without express attorney consent. Additionally, we maintain an exclusivity policy: one attorney per practice area per Indiana county. This ensures that digital marketing strategies, SEO efforts, and operational support are fully unique and competitive for each client.
Use of Analytics and Responsible Tracking
Analytics tools are used solely to measure website performance, engagement trends, and lead capture effectiveness. Data is anonymized and aggregated to prevent identification of individual attorneys or clients. Tracking assists LFSS in responsibly optimizing site structure, content presentation, and marketing efficacy without compromising attorney-client confidentiality.
Third-Party Processing
LFSS may use third-party providers for web hosting, analytics, or form processing. All such providers are contractually obligated to maintain confidentiality and follow stringent data security practices. No sensitive attorney client data is disclosed for marketing or other purposes outside LFSS operations.
Changes to This Privacy Policy
LFSS reserves the right to modify this Privacy Policy in response to operational changes, technological updates, or regulatory requirements. Updates will be posted on this page. Continued use of the website constitutes acceptance of any revisions.